Terms of service

IMPRINT (Legal Notice)

Company Name: Blaue Libelle Ltd
Registered in: United Kingdom, Reg. No. GB492609954
VAT Number: GB492609954
Head Office Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Website: https://blauelibelle.com
Email for General Contact: support@blaluelibelle.com
Data Protection Officer (DPO): contact@blauelibelle.com

Responsible for Content: Blaue Libelle Ltd
Commercial Register: UK Companies House

TERMS AND CONDITIONS

1. Scope
These terms and conditions apply to all purchases, services, and accounts on blauelibelle.com. By using the website, creating an account, or placing an order, you accept these terms.

2. Products and Orders

  • Product descriptions, prices, and availability are provided on the website.

  • Orders are processed after confirmation and payment.

  • Blaue Libelle Ltd reserves the right to refuse orders in case of stock unavailability, suspected fraud, or technical errors.

3. Payment

  • Payments can be made in full or via installment plans (e.g., 4x payment).

  • Installment eligibility is evaluated automatically based on order value and customer profile.

  • Users may request a human review of automated payment decisions.

4. Shipping and Delivery

  • Shipping times are indicated per product.

  • Delivery responsibilities end once the parcel is handed to the carrier.

  • Blaue Libelle Ltd is not liable for delays caused by third-party carriers.

5. Returns and Refunds

  • Customers have statutory rights for returns and refunds (14 days in the EU/UK).

  • Refunds are processed after the product is received and inspected.

6. Liability

  • Blaue Libelle Ltd is liable only for damages caused by gross negligence or willful misconduct.

  • Liability for indirect or consequential damages is excluded.

7. Governing Law

  • UK law applies to customers in the UK.

  • EU law applies to customers in EU member states.

  • Disputes are handled in the competent court for the customer’s residence.

DATA PROTECTION 

1. Introduction

Blaue Libelle Ltd is committed to protecting your personal data and complying with EU GDPR and UK GDPR. This policy explains:

  • What data we collect

  • Why we collect it

  • How it is used and stored

  • Your rights regarding your data

This policy applies to all users of blauelibelle.com and associated services.

2. Data Controller and DPO

  • Data Controller: Blaue Libelle Ltd

  • DPO Contact: contact@blauelibelle.com

  • Postal Contact: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

3. Personal Data We Collect

  • Name, email, phone number, billing/shipping address

  • Account credentials

  • Payment details (secured, PCI DSS compliant)

  • Order history, customer service interactions

  • Cookies and tracking data for analytics, personalization, and advertising

  • Data from social media integrations (e.g., likes, shares)

Children’s Data: Users must be at least 16 in the EU or 13 in the UK to use the website without parental consent.

4. Legal Bases for Processing

Purpose Legal Basis Notes
Account creation & navigation Consent Users must accept Terms & Cookies
Order processing & delivery Contractual necessity Fulfilling purchase agreements
Payment processing Contractual necessity PCI DSS compliant
Fraud prevention Legitimate interest Security of transactions
Marketing & promotions Consent or legitimate interest Users can opt-out anytime
Customer reviews Consent Users voluntarily provide reviews
Profiling for installments Contractual necessity & legitimate interest Users may request human review

5. Data Sharing

  • Shared with internal teams: sales, customer service, IT

  • Shared with external processors: banks, logistics, customer service, marketing, advertising partners

  • Contracts with processors ensure GDPR/UK-GDPR compliance

  • No public sale of personal data

International Transfers:

  • Most data stays in the EU/UK.

  • Transfers outside the EU/UK use EU Standard Contractual Clauses or equivalent safeguards.

6. Data Retention

Data Type Retention Period
Prospective clients 3 years after last contact
Orders & clients 5 years in active archives, 5 years in secondary archives
Bank data Duration of card validity + 1 day
Cookies As described in Section 7

7. Cookies

Types:

  1. Essential: Required for site function and orders

  2. Analytics & Personalization: Improve user experience

  3. Advertising: Targeted ads based on interests

Consent: Non-essential cookies are only set after explicit user consent. Users can manage or withdraw consent via browser settings.

Third-party cookies: Follow third-party privacy policies (Facebook, Twitter, Google).

8. User Rights

  • Access, correction, deletion, or limitation of your data

  • Withdraw consent at any time (does not affect past processing)

  • Data portability

  • Object to marketing or profiling

  • Post-mortem data management (heirs may request account closure or deletion)

  • File a complaint with the supervisory authority (Belgium for EU users, UK ICO for UK users)

Contact for data requests: contact@blauelibelle.com

9. Profiling and Automated Decisions

  • Automated decisions (e.g., installment eligibility) are based on order type and user profile

  • Users can request human intervention and contest automated outcomes

10. Security Measures

  • Technical and organizational safeguards against loss, misuse, or unauthorized access

  • PCI DSS compliance for payment security

  • Regular review and updates to security measures

11. Policy Updates

  • Reviewed at least every 3 years or as needed for regulatory compliance

  • Users will be notified of significant changes